Frequently asked questions

Delivery

Local/Same day delivery is available within a 15km radius of our store. Fresh/Fridge items are only available for delivery within this radius.

Order before 11AM for same day delivery Mon-Fri.

Order before 5pm Friday for Saturday delivery.

Orders after 5pm Friday will be delivered Monday.

Delivery times

2pm - 7pm Mon - Fri,

8am - 12pm Saturday.

The suburbs included for Local Delivery are:

3158, Upwey
3156, Ferntree Gully
3156, Lysterfield
3156, Lysterfield South
3156, Mountain Gate
3156, Upper Ferntree Gully
3785, Tremont
3160, Belgrave
3160, Belgrave Heights
3160, Belgrave South
3160, Tecoma
3786, Ferny Creek
3789, Sherbrooke
3159, Selby
3787, Sassafras
3787, Sassafras Gully
3791, Kallista
3154, The Basin
3155, Boronia
3178, Rowville
3180, Knoxfield
3792, The Patch
3153, Bayswater
3153, Bayswater North
3788, Olinda
3179, Scoresby
3802, Endeavour Hills
3137, Kilsyth
3137, Kilsyth South
3152, Knox City Centre
3152, Studfield
3152, Wantirna
3152, Wantirna South
3765, Montrose
3793, Monbulk
3135, Bedford Road
3135, Heathmont
3135, Ringwood East
3133, Vermont,13.45
3133, Vermont South
3150, Brandon Park
3150, Glen Waverley
3150, Wheelers Hill
3170, Mulgrave
3170, Waverley Gardens
3136, Croydon
3136, Croydon Hills
3136, Croydon North
3136, Croydon South
3138, Mooroolbark
3175, Dandenong
3174, Noble Park North
3130, Blackburn
3131, Foresthill
3116, Chirnside park
3151, Burwood East
3132, Mitcham
3782, Clematis

We offer Click & Collect for fresh/fridge products and the rest of our store. Orders outside of our 15km radius (rest of Australia) will take 2 - 7 business days to be delivered. Dependent on holiday periods.

General shipping costs: $10 flat rate for local/Australia wide.

Free delivery for orders above $95.

Unless package exceeds specific weight (dependent on shipping method) freight cost will then be modified to include these variables. Wholefood Merchants will contact customer and outline options before proceeding with processing order. 

Local/Same day delivery is available within a 15km radius of our store. Fresh/Fridge items are only available for delivery within this radius.

Order before 11AM for same day delivery Mon-Fri.

Order before 5pm Friday for Saturday delivery.

Orders after 5pm Friday will be delivered Monday.

Delivery times

2pm - 7pm Mon - Fri,
8am - 12pm Saturday.

LOCAL DELIVERY ONLY: If you would like to request a specific delivery date up to 6 days in advance (excluding Sundays) please specify in the order notes at the cart.

Orders outside of our 15km radius will take 2 - 7 business days to be delivered. Dependent on Holiday periods.

We deliver Monday to Saturday. Saturday deliveries will only be for orders placed before 5PM on Friday.

Of course! Just don’t forget to tick the “Leave without signature in a safe place” at checkout.


If you have not ticked this option, your delivery will be sent back to us where you can either pick it up from our store in Ferntreegully or have it sent back out to you for an additional delivery fee.

Unfortunately, sometimes mistakes happen. If one of your products are missing, damaged or faulty, please contact us within 24 hours on info@wholefoodmerchants.com
and include the following information:

Your name:
Your order number:
Product name:
Image of faulty product:

We do not deliver on public holidays for local deliveries. If your order is due to arrive on a public holiday, your order will be delivered on the next delivery day following the public holiday.

Click & Collect

You will receive a text message once your Click & Collect order is ready for collection.

Place order before 11AM for same day pick up Monday - Friday. Place order before 2:30PM Friday for Saturday Pick Up. Orders placed after 2:30PM Friday will be ready for pick up Monday after 11AM.

PICK UP TIMES: 9AM - 6PM Monday - Friday, Saturday 9AM - 5PM.

Show received text message to front register staff where a member of staff will bring you your order.

PRODUCTS

We love hearing about recommendations, or even a product
you’ve seen in-store that is yet to make it on our website! Please email us on info@wholefoodmerchants.com with the product information. If it is a product we do not stock in-store, we will forward this recommendation to our sales team. If it is a product we currently stock in-store, we will endeavour to upload this product to our website as soon as possible.

We have over 35,000 products in-store (we know, crazy!) We
have been working hard to curate a collection of products that represent our best sellers, as well as products we know our customers have grown to love. If you have a favourite product in-store, and want to see it on our website, we want
to hear about it! Email the product details to info@wholefoodmerchants.com

Refunds & Returns

Fresh items consisting of, but not limited to; fruits, vegetables, refrigerated as well as frozen items cannot be returned or exchanged due to change of mind. In the case of faulty or an expired item, an image must be sent to Wholefood Merchants within 24 hours of receiving products to approve/issue a credit note.

Pantry/Food products
Pantry and food items cannot be returned or exchanged due to change of mind. In the case of faulty or expired items, an image must be sent to Wholefood Merchants within 24 hours of receiving products to approve/issue a credit note.

Cosmetics
Cosmetics/make up or hygiene products cannot be returned or exchanged once received due to change of mind. In the case of faulty items or product received is different to product ordered, an image must be sent to Wholefood Merchants within 24 hours of receiving products to approve/issue a credit note.

Unfortunately, sometimes mistakes happen! If one of your products are missing, damaged or faulty, please contact us as soon as possible on info@wholefoodmerchants.com and
include the following information:

Your name:
Your order number:
Product name:
Image of product:
Reason for contact:

General

At Wholefood Merchants, ensuring our practices are as sustainable as possible is a priority to us. With our packaging, we have ensured that every step is using recycled/Biodegradable or eco-friendly packaging. Firstly, we will be reusing boxes our suppliers deliver to us for our orders. When that’s not possible, we have sourced recycled boxes to use for our deliveries. Our thank you cards, Gift Boxes, protective packaging and even tape used to seal our boxes are 100% recyclable or ALSO made out of recycled material.

In-store & in our Warehouses, we run as much of our power as possible through our solar panels which completely cover the roof of our warehouses. We have been working with multiple local charities for years now to ensure any close to expiry or out of date products that are unable to be sold are given to those in need or repurposed. We even have a family of geese and chickens at Nature & Us that rely on our fruit & veg scraps!

We know as an organisation that although these steps may seem small, they contribute to a larger goal that is bigger than Wholefood Merchants; the goal of a greener and more sustainable Earth.

As we move forward, we recognise that we as a business can always be greener, and endeavour to continue to improve our practices and work towards becoming more sustainable.

With a selection of over 35,000 products in-store, we are Australia’s Largest Health food store. With over 20 years of experience in the health food industry, we have developed strong relationships with our suppliers, and combined with our size, are able to have our products at competitive prices. No subscription is required for you to access these prices.

From departments including Fresh Produce, Pantry, Beauty, Supplements, Homewares, Babies & Children, Pet & Fitness to name a few, we endeavour to create a space where our customers can fulfil all their needs with a one-stop-shop.

At Wholefood Merchants, you can confidently shop with us knowing that our team has curated a large selection of products that are Australian/locally sourced, ethical and organic where possible. We do this to ensure that not only does every customer have access to the best, but that we continue to contribute to the cycle of giving back to our community by supporting small and local businesses also. And when you choose to shop with us, you do too!

We currently have a 10km radius from our store location for our local, same day delivery. The suburbs included are:

Wantirna – 3152
Bayswater – 3153
Bayswater North – 3153
The Basin – 3154
Boronia – 3154
Ferntree Gully – 3156
Upwey – 3158
Menzies creek – 3159
Selby – 3159
Belgrave – 3160
Tecoma – 3160
Belgrave South – 3160
Belgrave Heights – 3160
Rowville – 3178
Scoresby – 3179
Knoxfield – 3180
Mount Dandenong – 3767
Tremont – 3785
Ferny Creek – 3786
Sassafras – 3787
Sherbrooke – 3789
Kallista – 3791
Vermont – 3133
Lysterfield – 3156
Heathmont – 3135

We endeavour to expand this radius as we grow. If you wish to have your suburb included, please send us an email on info@wholefoodmerchants.com with your suburb attached.

Monday - Friday: 9AM - 6PM
Saturday 9:00AM - 5:30PM
Sunday 9:30AM - 5PM