REFUNDS AND RETURNS
PLEASE CHOOSE CAREFULLY, WE DO NOT PROVIDE REFUNDS FOR CHANGE OF MIND.
Faulty items may be exchanged, or credit note/refund offered within 14 days with a store receipt.
Clothing in original condition and unworn can be returned for a refund or exchange within 14 days with a store receipt and tags intact.
For hygiene reasons, products not eligible for a refund or exchange include underwear, deodorants, feminine products, make up, socks and earrings.
According to Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind. You can choose a refund or replacement if an item is faulty. This is when the item:
Please keep the receipt for proof of purchase.
When a customer is entitled to a refund
When a customer is not entitled to a refund
The Australian Consumer Law does not entitle a customer to a refund when:
Time limit on refunds:
This depends on what is a reasonable time given, and the cost or quality of the item.
Electrical – 3 months with store receipt. Does not include change of mind.
Clothing – 14 days with tags intact, in original condition, not damaged and store receipt
Fridge Freezer items – 5 days with store receipt. Does not include discounted items.
Ambient Food – 14 days with proof of purchase, does not include change of mind.
In some circumstances, a store credit may be offered if a non food item is in same condition as it left the store with store receipt.
In some cases where it may be difficult to ascertain whether a fault identified by the customer existed prior to sale or caused by inappropriate use after purchase, it is acceptable for the store to return the product to the supplier to assess if the customer is entitled to a refund.
Remedies for minor problems:
The store can choose to:
A consumer can ask for a refund/replacement when a product does not do a specific job or achieve a specific purpose if:
Issues not considered as a faulty product:
If a consumer does not have a receipt and needs to make a claim, other ways to show proof of purchase are:
Electronic copies are a valid proof of transaction, however, must be clear enough to show the purchase details.
If the consumer cannot show where the product was purchased, the supplier does not have to accept the claim.
Please refer to:
Competition and Consumer Act 2010