At Wholefood Merchants, we are constantly striving to evolve and improve our offering to our valued customers.
As a result and to support you through this very trying time, we are offering delivery services or free pick up for your shopping needs.
The following will inform you of our terms, conditions and fees:
DELIVERY & PICK UP
Our pick up & delivery days are now
TUESDAYS – Place order by 3pm Monday, THURSDAYS – Place order by 3pm Wednesday, FRIDAYS – Place order by 3pm Thursday
DUE TO THE HIGH VOLUME OF ORDERS IN STAGE 4 LOCKDOWN, WE CANNOT ACCEPT ANY CHANGES OR ADDITIONS AT THE TIME OF PAYMENT AND
Orders placed after 3pm will NOT be processed until the next business day.
NEW STAGE 4 DELIVERY PRICING SPECIAL
0 – 10KM – $10 DELIVERY FEE
11KM – 24KM – $15 DELIVERY FEE
25 – 40KM – $25 DELIVERY FEE
Your groceries will be contactless and dropped off at your front door ensuring safety for both you and our staff member.
CONTACT LESS PICKUP
You can choose to collect in store or we can bring it out to the car park. All aiding in reducing your exposure in the current environment.
FILLING OUT OUR FORM
Our form is based off our top selling products and brands from our categories.
When filling out our form, simply tick the box next to the product. This will indicate to us the quantity of one item. If you require more of that particular item, please use note section at the bottom of each category (helpful tip: you can copy and paste description). If you not see something you require or need a brand substitute, no problem, just type it in the “additional notes” section also.
There is an “additional note” section at the very end of the form, here you can add any product we sell in store, that is not on the form. Please be as specific as possible i.e, brand, size, type, flavour etc.
Once you have submitted your order to us, we will contact you when your order is completed and ready for payment, over the phone. We will advise the estimated pickup / delivery time.
Products are subject to availability and prices may change without notice.
Unfortunately, we cannot supply Practitioner Only products via our online platform. We apologise for any inconvenience.
By proceeding with this order, you are agreeing to out Term & Conditions.